PRIVACY POLICY

1. About This Privacy Policy

Apex Blue Line Exterior Solutions, LLC (“Apex Blue Line,” “we,” “us,” or “our”) is committed to treating customer information with care, professionalism, and respect.

This Privacy Policy explains how we collect, use, maintain, and share information in connection with our website, business communications, estimates, and exterior cleaning, restoration, and protection services.

Apex Blue Line serves commercial and residential customers throughout the Dallas–Fort Worth Metroplex and North Texas, with qualifying commercial projects available throughout Texas.

This policy applies to information provided through our website, telephone communications, text messages, email correspondence, and other interactions related to our services.

2. Information We Collect

Apex Blue Line collects information relevant to customer inquiries, property evaluations, estimates, scheduling, and service delivery.

Depending on the nature of your inquiry or requested services, this information may include:

• Contact Information: Name, business or company name, email address, telephone number, and preferred contact method.

• Property Information: Property address, property type, number of locations, exterior surfaces, and relevant property conditions.

• Service Information: Requested services, desired service frequency, scheduling preferences, project descriptions, and maintenance requirements.

• Project Documentation: Property photographs, measurements, access instructions, and other information relevant to evaluating or completing requested work.

• Communication Records: Information you provide through telephone calls, text messages, emails, and other business correspondence.

Our website may also provide online inquiry and quote-request forms. When these features are available, customers may submit contact information, property details, requested services, and additional information necessary for us to evaluate their needs.

Information submitted through these forms may include a Privacy Policy acknowledgment.

We encourage customers to provide only information relevant to their service needs and to avoid submitting unnecessary sensitive personal information.

3. How We Use Your Information

Apex Blue Line uses customer information to support professional service delivery and maintain effective business relationships.

This includes:

• Responding to inquiries and communicating with prospective and existing customers.

• Evaluating properties and identifying appropriate exterior cleaning, restoration, and protection solutions.

• Preparing estimates, proposals, and service recommendations.

• Coordinating appointments, scheduling, and project execution.

• Providing requested services and communicating project updates.

• Maintaining business records and customer correspondence.

• Addressing service-related questions, concerns, and follow-up requests.

• Supporting administrative operations and applicable legal obligations.

We use information for legitimate business purposes related to customer communications, service coordination, and the operation of Apex Blue Line.

4. Website Hosting, Service Providers, and Business Communications

Apex Blue Line uses established third-party service providers to support website operations, customer communications, and business administration.

These include:

Webflow: Provides website hosting and supports website functionality. When online forms are enabled, Webflow may process information submitted through those forms.

Microsoft 365: Supports business email communications, including correspondence sent to or received from info@apexblueline.com.

Quo: Supports business telephone and text communications through our primary business number, (469) 620-8066.

Additional service providers may be used as our operations and customer-service capabilities develop.

Information may be processed by these providers as necessary to support the services they perform for Apex Blue Line.

The information involved depends on the services used and the details customers choose to provide.

5. Website Technologies, Cookies, and Analytics

Our website uses technologies that support website delivery, functionality, and security.

These may include:

Webflow Resources: Used to deliver website pages and support website features.

Google Fonts: Our website uses Inter typography delivered through Google's font-loading services.

Cloudflare Turnstile: Where implemented, Turnstile helps protect website forms against spam and automated traffic.

When visitors access our website, requests to these providers may involve technical information, including IP addresses, browser or device information, and requested website resources.

Website delivery and security technologies may use cookies or similar browser mechanisms to support their functions.

Visitors may manage cookies and website storage through their browser settings. Restricting certain technologies may affect website functionality.

For additional information regarding Cloudflare Turnstile, please review:

https://www.cloudflare.com/turnstile-privacy-policy/

If Apex Blue Line introduces additional analytics, advertising, or tracking technologies, this Privacy Policy will be reviewed and updated as appropriate to reflect those practices.

6. Information Security

Apex Blue Line recognizes the importance of protecting customer information.

We use business systems and service providers to support our communications and services, while recognizing that no internet transmission, email service, or electronic storage system can be guaranteed completely secure.

Please do not send passwords, payment-card details, government identification numbers, or other sensitive information through a general inquiry.

Contact us if you have a concern about information you have shared with Apex Blue Line.

7. Information Retention

Apex Blue Line retains customer information as reasonably necessary to respond to inquiries, prepare estimates, provide requested services, maintain relevant business records, and meet applicable legal obligations.

The length of time information is retained depends on the type of information, its business purpose, and any applicable recordkeeping requirements.

Information may be retained when reasonably necessary to maintain service history, address customer concerns, or comply with legal obligations.

Customers may contact Apex Blue Line with questions regarding the retention of information they have provided.

8. Privacy Questions and Customer Requests

Apex Blue Line respects customer concerns regarding the handling of personal information.

Customers may contact us to:

• Ask questions about how their information is collected or used.

• Request access to information they have provided.

• Request corrections to inaccurate information.

• Request deletion of information, subject to applicable legal obligations and legitimate business recordkeeping needs.

We may need to verify a requester's identity and locate relevant records before responding.

Certain information may need to be retained when required by law or reasonably necessary for legitimate business purposes.

Privacy-related requests may be submitted to:

info@apexblueline.com

9. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms and external service providers.

When visitors access third-party websites, the privacy practices and policies of those providers apply.

Apex Blue Line does not control the privacy practices, security procedures, or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

10. Children's Privacy

Apex Blue Line's website and services are intended for property owners, property managers, businesses, and individuals seeking exterior property care services.

Our website and services are not directed toward children under the age of 13.

Children under 13 should not provide personal information through our website.

If you believe a child has provided personal information to Apex Blue Line, please contact us so we can review and address the concern.

11. Changes to This Privacy Policy

Apex Blue Line may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, information-handling practices, or applicable legal requirements.

When changes are made, the effective date displayed at the beginning of this policy will be updated as appropriate.

We encourage visitors and customers to review this Privacy Policy periodically.

12. Contact Apex Blue Line

For questions about this Privacy Policy or how Apex Blue Line handles customer information, please contact us.

Apex Blue Line Exterior Solutions, LLC

Email: info@apexblueline.com

Phone: (469) 620-8066

Service Area: Dallas–Fort Worth Metroplex, North Texas, and qualifying commercial projects throughout Texas.